I purchased a soft thermal bag..after little / non heavy use several months later the liner ripped away from the stitching along the zipper. The company claimed to not be able to find my sale from the rep I purchased it from, and said they would not replace it, but offered me a coupon with a % off to purchase something else. REALLY? Why would I want to purchase another over priced cheap product? Even worse...the rep I did purchase it from, is willing to pay to have it resewn, and its not even her responsibility to fix this companies product! I was also told that if you purchase their products as a cash & carry item from a rep, they wont warranty that either! NOW...this company knows most of their reps, purchase products to sell at Vendor events. What a cheap way to get out of replacing cheaply made products..let a bunch of reps make you $$$ by selling your products, treat them bad, treat the people purchasing your products even worse. How long before you close your doors? SOON I hope, so you will quit cheating the consumer. https://i.pinimg.com/236x/7d/b8/9c/7db89cb3af1c38e756357df82f8a9b9e--thirty-one-bags-thirty-one-gifts.jpg
I have been obsessed with Thirty-One products for a few years now, and I love the styles and many of their patterns. The only downside is that the products are made in (sadly) China, and that strongly disappoints me (especially for the kinds of prices they charge). If Thirty-One was made here in the States, then they might would get more business and support. However, I own several Thirty-One items that have been really good (and still use them quite a bit). I especially love their zipper pouches (both small and large) and Large Utility Totes. A few of my items have developed flaws (two of my LUTs have cracks on the insides and a couple of my purses have zippers that have turned rusty-looking), but it's nothing very serious. That being said, I will continue to purchase from them. Just wish they made their products in the U.S.A....
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