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I own a small bag that is foil lined. It can be used as a cooler or lunch tote. The inside foil liner is letting lose all around the top. It appears the liner was too short to fit in the stitching of the zipper. I called CS and was told there was nothing that could be done since it was a gift and I didn't have the receipt. These bags cost way too much to not have a better return policy. https://i.pinimg.com/236x/6b/bb/cc/6bbbcc9125fbc7b55bdc5a688ed00673--my-thirty-one-thirty-one-gifts.jpg
The Gift Catalog began in 1996 with a handful of humanitarian gifts. Today, the catalog gives shoppers more than 250 tangible ways to improve the lives of children and their communities. Gifts range in price from $16 to $50,000. Last year, more than 146,000 people donated more than 310,000 items from the Gift Catalog that helped families in need around the world.
Thirty One Organizing Pack, Hostess Exclusive, Retired, white & gray & trimmed in plum color 15” long 12” width 5” depth With padded shoulder strap removable insert with dividers that Velcro‘s into place clip for keys very versatile, many zippered pockets opens from the top and from the front separate pocket for a laptop Comes with insulated thermos cup or bottle holder with a cinch top https://i.pinimg.com/originals/3e/bd/bd/3ebdbdbb2eac3ea479cef9c00960012d.png