I own a small bag that is foil lined. It can be used as a cooler or lunch tote. The inside foil liner is letting lose all around the top. It appears the liner was too short to fit in the stitching of the zipper. I called CS and was told there was nothing that could be done since it was a gift and I didn't have the receipt. These bags cost way too much to not have a better return policy. https://i.pinimg.com/originals/e6/17/11/e61711e82190ee677f6185b8a6c3fc22.jpg
I have been buying thirty one products for years. I have always loved them, given them as gifts! I have spent a lot of money with this company. My last carry bag that I bought a couple years ago is falling apart inside. They won't stand behind their product any more. They make a cheaper product now. Very sad, that profit comes before excellence. I will never buy them again. No reflection on my sales person, she is wonderful. It is definitely not her fault they will not honor their product. I estimate that I have spent upward of $1000,00 with this company over the years. They have lost a good customer over the refusal to stand behind their product. https://i.pinimg.com/236x/69/2e/5d/692e5dd3c500c150307261d57441603b.jpg
I purchased a soft thermal bag..after little / non heavy use several months later the liner ripped away from the stitching along the zipper. The company claimed to not be able to find my sale from the rep I purchased it from, and said they would not replace it, but offered me a coupon with a % off to purchase something else. REALLY? Why would I want to purchase another over priced cheap product? Even worse...the rep I did purchase it from, is willing to pay to have it resewn, and its not even her responsibility to fix this companies product! I was also told that if you purchase their products as a cash & carry item from a rep, they wont warranty that either! NOW...this company knows most of their reps, purchase products to sell at Vendor events. What a cheap way to get out of replacing cheaply made products..let a bunch of reps make you $$$ by selling your products, treat them bad, treat the people purchasing your products even worse. How long before you close your doors? SOON I hope, so you will quit cheating the consumer. https://i.pinimg.com/280x280_RS/c5/26/25/c52625f785b43b39f80934451c44b778.jpg
I LOVE the Around Town Tote. I took this on a trip to the Smokies with me earlier this week and it worked perfectly. This roomy tote stored my laptop, planner, extra pens, chargers and travel brochures. It easily held everything I needed to sneak out of my hotel room and into the hotel lobby to work at night and I love the Skies for You Pebbles color. It is available in four different colors and many personalization options for $78. Personalization is extra. https://i.pinimg.com/236x/0f/72/3d/0f723d2b7629703a0a8caf4519e7065d--paparazzi-accessories-direct-sales.jpg
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