I own a small bag that is foil lined. It can be used as a cooler or lunch tote. The inside foil liner is letting lose all around the top. It appears the liner was too short to fit in the stitching of the zipper. I called CS and was told there was nothing that could be done since it was a gift and I didn't have the receipt. These bags cost way too much to not have a better return policy.
Thirty One Organizing Pack, Hostess Exclusive, Retired, white & gray & trimmed in plum color 15” long 12” width 5” depth With padded shoulder strap removable insert with dividers that Velcro‘s into place clip for keys very versatile, many zippered pockets opens from the top and from the front separate pocket for a laptop Comes with insulated thermos cup or bottle holder with a cinch top https://i.pinimg.com/236x/1e/71/bb/1e71bbab6dc09ceb3199a919019366a3--thirty-one-consultant--gifts.jpg

I just bought a few new things from Thirty-One, and so far am very pleased with my purchases! The first thing I bought was a medium tote. It is well made, has a gorgeous pattern, and works great for holding sweaters in my closet! It can also hold a LOT of stuff if you needed to transport snacks, craft supplies, etc! The second thing I bought was the Thermal Tote in the cute Forest Friends pattern! I was a little worried this would be a little too small to fit a lot in it, but it has a ton of room to bring my lunch to work! I love it and it is so cute! I definitely recommend their products. Some of the totes can get a little expensive but sometimes they have sales or deals!  https://i.pinimg.com/236x/37/42/8e/37428eba0ac13ce792b7d2b0cdcdd921---gifts-thirty-one-gifts.jpg
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I have been obsessed with Thirty-One products for a few years now, and I love the styles and many of their patterns. The only downside is that the products are made in (sadly) China, and that strongly disappoints me (especially for the kinds of prices they charge). If Thirty-One was made here in the States, then they might would get more business and support. However, I own several Thirty-One items that have been really good (and still use them quite a bit). I especially love their zipper pouches (both small and large) and Large Utility Totes. A few of my items have developed flaws (two of my LUTs have cracks on the insides and a couple of my purses have zippers that have turned rusty-looking), but it's nothing very serious. That being said, I will continue to purchase from them. Just wish they made their products in the U.S.A.... https://i.pinimg.com/236x/3d/b8/33/3db833fcbd66f372a03bc386e86c6d3a.jpg
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What sets the 31 Gifts product line apart from other brands in the market is the fact that they really have the consumer in mind during the design process of their bags. The company also provides some of the greatest looking customized handbags in the industry. Aside from stylish Thirty One Purses, Thirty One Gifts also offer a collection of personalized bags for kids and even for men. https://i.pinimg.com/originals/0c/0f/05/0c0f0591b5038fdd815e47cda058a134.jpg


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